Refund policy

Return & Refund Policy
Thank you for shopping at Ali Amazon! We want you to love your new shoes and accessories. If you are not completely satisfied with your purchase, we are here to help you fix it. [1]
Please read our policy details carefully below: [1]
1. Return Window
  • You have 7 days from the delivery date to request a return or exchange.
  • Requests made after 7 days will unfortunately not be accepted. [1, 2]
2. Eligibility for Returns
To get a full refund or exchange, your item must meet these simple rules: [1, 2]
  • The product must be completely unused, unworn, and unwashed.
  • It must be in the exact condition you received it.
  • It must have all original tags, box packaging, and inner soles attached.
  • Shoes must be tried on a clean, carpeted surface to avoid scuff marks on the soles. [1]
3. Non-Returnable Items (Final Sale)
  • Sale / Discounted Items: Products bought on sale (like the Nike Vomero or Adidas Ultraboost special offers) are considered final sale. They can only be exchanged for size, not refunded.
  • Accessories: Items like inner soles, slippers, and sunglasses cannot be returned due to hygiene reasons. [1, 2, 3, 4]
4. How to Start a Return
  1. Send an email to [Your Support Email Here] or WhatsApp us at [Your WhatsApp Number Here].
  2. Include your Order Number and photos showing the current condition of the item.
  3. Our team will review your request within 24 to 48 hours. [1, 2, 3]
5. Return Shipping Costs
  • If you received a damaged, wrong size, or defective item, Ali Amazon will bear all shipping costs.
  • If you want to return or exchange an item due to a change of mind, you will be responsible for paying the return courier charges back to our warehouse. [1, 2, 3]
6. Refunds and Processing Times
  • Once we receive and inspect your returned item, we will send you an email update.
  • Approved Refunds: We will process your refund back to your original payment method (or Bank Transfer / EasyPaisa / JazzCash for Cash on Delivery orders) within 5 to 7 business days.
  • Original shipping charges are non-refundable.